PRIVACY POLICY
Crest Defender 18 SEP 2022
Our privacy policy at Crest Defender (the “Policy”) outlines how a developer (also referred to as “we”, “us”, the “Company) collects, uses, discloses, and protects the information of our users.
This policy specifically applies to the Crest Defender suite of products, and not to our website or other products.
It is important for you to regularly review this policy, as we may occasionally make updates to it. If any modifications are made, we may notify you through email, in-app messaging, or notifications, if you have allowed us to do so.
DATA WE DO NOT COLLECT
To offer greater transparency to our users, we want to clarify the information that we do not collect.
WE DO NOT COLLECT:
We do not collect any information on how you use the VPN connection, including the applications, services, or websites you access while connected to our service. We also do not store or collect your original IP address or the server IP address you connect to. Additionally, we do not collect any DNS queries made while using our service.
DATA WE COLLECT
As a provider of internet privacy and security, we prioritize the privacy of our users and strive to be completely transparent with them. We believe that trust is an essential part of the relationship between our users and us, and honesty is crucial in building that trust.
To help you understand what information we collect, how we collect it, and why we collect it, we have broken it down into different categories.
ACCOUNT DATA
Registration date (e.g. 2018/09/01), which is automatically collected during account registration.
Subscription status (e.g. 2018/09/01 - 2018/10/01), which is automatically collected when users make a purchase.
The only purpose we collect such information is to provide quality user support.
AGGREGATED DATA
Operating system (e.g. iOS 11.3.1-10,000,000), which is collected when the user opens the Crest Defender app.
App version (e.g. Version 6.1_132_432908b), which is collected when the user opens the Crest Defender app.
Daily active users (e.g. 2018/09/01-19,000,000), which is collected when the user opens the Crest Defender app.
User geodemographics (e.g. US-100,000,000), which is provided by the App Store and Google Play Store.
This information helps us to better understand our users and plan for product improvements that will enhance the user experience and satisfaction.
VPN CONNECTION DATA
Server location (e.g. US-California server 1), which is automatically collected during VPN connection.
Connection time stamp (e.g. Connected@15:30 2018/05/15), which is automatically collected during VPN connection.
Error report (e.g. Error_Userdoesnotallowconfiguration), which is automatically collected when VPN connection fails due to an error.
Network type (e.g. 4G), which is collected by the analytics service provider.
This information is ONLY used for troubleshooting and optimizing the VPN service. It WILL BE PERMANENTLY DELETED from our system within 96 hours.
OTHER INFORMATION
Analytics data (e.g. App crash report, in-app page engagement), which is collected when interacting with Crest Defender.
Advertising data (e.g. iOS ad identifier - IDFA, Android ad master identifier).
These data help us analyze the performance of the app and certain features, as well as provide necessary support for our free VPN service. Please be aware that we do not share your information obtained when using Crest Defender with third-party advertisers.
For more information about our analytics service providers, please see the privacy policy of the relevant provider.
AppMetrica: https://metrica.yandex.com/
about/info/privacy-policy
Facebook: https://business.facebook.com/
privacy/explanation
Appsflyer: https://www.appsflyer.com/
product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
We are dedicated to protect the privacy of our users and have put several practices in place to do so:
The support team and accounting team only have limited access to data relevant to their respective roles.
VPN connection data in our system is permanently erased 96 hours after it is collected.
We have a dedicated team who regularly review relevant regulations, rules, and laws to ensure the protection of privacy. If you have any questions or requests concerning user privacy, please don't hesitate to contact us at support@crest-defender.com. Our dedicated team will respond to all your requests or inquiries within 48 hours.
COOKIE POLICY
We use cookies on our website to help us provide better services. Specifically, we use the following types of cookies:
Session cookies: they keep your preferences and logins on our site.
Google Analytics: This service helps us to analyze the performance of certain pages on our website as well as to track the efficiency of our advertising campaigns. For more information, see the Google Analytics privacy policy.
https://policies.google.com/
technologies/types
GDPR COMPLIANCE
GDPR COMPLIANCE: In accordance with the GDPR (General Data Protection Regulation), all users subject to the GDPR have rights regarding their personal data:
The right to be informed about what data Crest Defender collects, as outlined in this Policy.
The right to receive a copy of the data we collect upon request, though please note that this may take up to 30 calendar days to complete.
The right to request to correct any incomplete or inaccurate information about you.
The right to request to delete the information we have about you, though please note that some payment information may need to be retained as per tax law.
The right to request to suspend processing your personal data.
The right to receive a copy of the data we collect in a common format upon request, though please note that this may take up to 40 calendar days to complete.
The right to object to our processing of your personal data.
The right to be informed about profiling or any automated decision making.
CHANGES AND UPDATES TO THIS Crest Defender PRIVACY POLICY
It's important to regularly check this page for updates to our Privacy Policy, as we may make changes to it from time to time. When we do make changes, we'll indicate the date of the latest revision and make the updated Policy available through our Service. By continuing to use our Service after these changes have been made, you are acknowledging that you have read, understood, and agreed to the revised Policy. In the event that any changes to the Policy significantly affect your rights or responsibilities, we will make an effort to notify you beforehand through a prominent Policy on the Service, through your contact information, or by other means.
CONTACT US
Should you have any questions about this Privacy Policy, please reach out to us via support@crest-defender.com